Plain-language summary: AetherHub records and analyzes business calls on behalf of our customers. Your employer (our customer) controls that data; we process it securely, keep it encrypted on servers in India, and never sell it. Recording consent is the customer's legal responsibility — we provide the tools to comply.
1. Who we are
AetherHub ("we", "us") is a call recording, transcription and analytics platform. Neotronics India is our official reseller in India. You can reach us at aetherhub.ai@gmail.com, or at our Bengaluru office: Sri Sai Tower, No. 994, V 228, 1st Floor, 1st Main, Koramangala 1st Block, Bengaluru – 560034.
This policy covers both our marketing website (aetherhub.ai) and the AetherHub platform (agent mobile app and management console) we provide to business customers.
2. Our role: processor for your employer
The AetherHub platform is deployed by businesses to record and analyze work calls made by their agents. For call recordings, call logs, transcripts and summaries, the deploying business (our customer) is the data controller and decides why and how that data is used. AetherHub acts as a data processor on their instructions.
If you are an agent whose calls are recorded, or a person who called an AetherHub-equipped business, direct any access or deletion requests to that business first — they control the data. We will assist them in fulfilling such requests.
3. Call recording consent
Recording telephone conversations is regulated. Customers deploying AetherHub are responsible for obtaining any legally required consent from their agents (for example, through employment policies) and from called parties where applicable, and for complying with the laws of every jurisdiction in which they operate, including Indian telecom and data protection law (DPDP Act, 2023).
AetherHub provides the technical means to record only designated agent devices and to restrict who can access recordings — but legal compliance of a customer's recording practices rests with the customer.
4. Data we process on the platform
To provide the service, we process the call information our customers choose to capture — including call records and recordings and the transcripts and summaries derived from them — along with the account details needed to run each customer's deployment and basic operational information about enrolled devices. The exact data processed depends on how the customer has configured AetherHub.
5. Data we collect on this website
When you submit our contact or demo form we collect the details you provide (name, company, phone, email, team size, industry, message) to respond to your enquiry. Forms are delivered via FormSubmit.co to our email inboxes. We may use basic, privacy-respecting analytics to understand site traffic; we do not run advertising trackers.
6. AI processing
Recordings are transcribed and summarized using third-party AI services (speech-to-text and large-language-model providers) under contractual safeguards. Transcription is metered and only runs where the customer has enabled it. Natural-language analytics queries are logged in full — question, generated query, and result — to provide an audit trail.
7. Storage & security
Recordings are kept encrypted on secure servers in India, and access is available only through links that expire. Access to platform data is role-based: team leads can only see their own team's calls and dashboards. Passwords are protected, sessions time out automatically, and password resets require a one-time code sent by SMS.
For customers who require full control, the entire platform can be deployed on-premise, in which case call data never leaves the customer's own infrastructure.
8. Retention
Platform data is retained for as long as the customer's deployment requires and per the customer's own retention policy; customers can request deletion of recordings and derived data at any time. Website enquiry emails are retained only as long as needed to handle the enquiry and any resulting business relationship.
9. Sharing
We do not sell personal data. We share data only with: (a) sub-processors needed to run the service (cloud hosting, speech-to-text, AI summarization, SMS delivery), (b) a customer's own CRM where the customer enables that integration, and (c) authorities where legally compelled.
10. Your rights & contact
Depending on applicable law (including the DPDP Act, 2023), you may have rights to access, correct or erase personal data and to withdraw consent. For platform data, contact the business that deployed AetherHub; for website data or anything else, email aetherhub.ai@gmail.com and we will respond within a reasonable period.
We may update this policy from time to time; the "last updated" date above reflects the current version.